Plans change. Flights get cancelled. Here's what happens when you need to cancel your airport transfer — and how each platform handles it.
| Service | Free cancellation | Refund timeline |
|---|---|---|
| Welcome Pickups | Up to 24 hours before | 3–5 business days |
| Kiwitaxi | Up to 24 hours before | 5–7 business days |
| GetTransfer | Before driver assigned (varies) | 7–14 business days |
| intui.travel | Up to 48 hours before | 5–10 business days |
Book platforms with free 24-hour cancellation. Welcome Pickups and Kiwitaxi both offer this — book early, cancel free if plans change.
GetTransfer is trickier. Once a driver accepts your bid, cancellation may incur fees. Cancel before a driver is assigned for a full refund.
intui.travel's 48-hour window is the most generous — useful for tentative bookings.
Always cancel through the platform — not by contacting the driver directly. Platform cancellations create a paper trail for refunds.
Related guides: Transfer Tips
How do the major services compare on cancellation?
Welcome Pickups offers free cancellation 24+ hours before pickup. Kiwitaxi allows free cancellation 48+ hours ahead. GetTransfer policies vary by driver — check the individual offer terms. intui.travel provides free cancellation 48+ hours before.
Travel tip
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